What to do when you need assistance.
The first thing we recommend is that you read the Manual and instructions for installation that you can find and download on every page of our products description, simply select the product that you want from the List of Products on the right side of this page, and then click or download the PDF icon to access its User Manual.
Second, find a video tutorial that may be provided in the product page, or visit our YouTube for additional tips and tutorials YOUTUBE CHANNEL.
Browse to your applications folder and open the FxFactory Application
When FxFactory is open, go to the Help Menu and select the option to "Contact Technical Support..."
When the Contact Form appears, make sure that the checkbox to attach your system profile is checked "on", and enter the description of your problem.
Someone from our Support team or Noise Industries will contact you with a solution to your problem.
Some of the names of the theme's elements are self explanatory, but knowing more about the lingo of Motion Graphics may help you use the elements as they were intended. - Of course, the final decision about their use is up to you.
OPEN
Rhe Open is the main graphic element as its name implies. It is an introduction to your show. Its duration may vary, but typically it is between 15 seconds to 45 or 60. It is also called the Main Title
CHAPTER
A Chapter is sort of an identifier for a section in your movie and it is usually between 5 to 10 seconds long. You probably have seen this name when you watch a movie in DVD format. It is also known as Scene
BUMPER
The Bumper comes from TV production and it's used to separate one section of the show from another. Similar to the Chapter, it may be between 3 to 10 seconds long and sometimes "loopable" so it can last a lot longer. It is widely used in Newscasts with promotional elements announcing what's coming up or special section heads.
LOWER THIRD
The
Lower Third is an identifier that overlays on top of video. It is used during interviews or news and usually comes in and disappear for short periods of time (between 3 to 10 secs.). It has been used in the lower third part of the screen hence its name, but new trends show that they can be positioned anywhere. It may also be called Identifier
TRANSITION
A Transition is a graphic element that makes the cut more interesting from one scene to the next. They need to be short like a second or so, fast and may be as graphic intensive as any other element.
CREDITS (CREDITS BED)
Credits are self explanatory but it is a good idea to close your movie with a graphical element to maintain the visual continuity up until the end of your film. It is occasionally called a CLOSE. Its duration may vary depending on the amount of credit titles a video project may have.
The SUGAR Themes have been designed and animated by professionals in the motion graphics industry, and for that reason we want to make sure you are aware that the graphic elements contained in the themes are dependent upon the technology behind them and the capabilities of your hardware (computer and screen).
Some elements may not reach the quality standards that a professional broadcaster aims for, but the elements and their renders are indeed broadcast quality and they can be broadcastable.
With that in mind, we do not guarantee their acceptance of use in broadcast television or the network, or any other professional medium.